Once the determination is made that involvement of EMS is necessary, their prompt arrival is crucial. To facilitate this, the following information should be given to the EMS operator:
- The location of the emergency with the names of cross streets and the office and room number.
- The telephone number from where the call is being made.
- What happened - an accident, a medical condition, a reaction during treatment.
- How many people need help?
- The condition(s) of the victim(s).
- What aid is being given to the victim(s) (CPR, drugs, AED)?
- Any other information requested.
To ensure the EMS personnel have no more questions, do not hang up until after the operator terminates the phone call.